Golden Reels Casino Review

Golden Reels is a gambling website established in 2019 by Vivardo N.V. The online casino is licensed by Curaçao, and its gambling license number is 8048/JAZ. Throughout its five years of existence, the casino has proven itself to be reliable and trustworthy. The casino offers a library of over 1,000 games, as well as sports betting options.

Golden Reels Casino Bonuses

The welcome pack at Golden Reels is $4,000 + 200 Free Spins. As soon as you create an account and make your first deposit, starting from $20, the bonus automatically comes to your account. The welcome pack is divided into five batches. Depending on the amount of your deposit, the percentage of the match-up bonus also varies.

The free spins are credited in sets of 20 daily for 10 days. A pleasant surprise is that Golden Reels allows players to activate them, as well as other bonuses from the Welcome pack, in 365 days, which is a decent time. You can use the spins in Buffalo Power: Hold and Win by Playson. 

As an additional welcome bonus, Golden Reels casino grants gamblers a free bet of $10 for any sports event of their choice, which will be added to your account after depositing at least $20. Lastly, for fans of live dealer games, the casino offers a Live Dealer voucher worth $10. The voucher can be spent at Live Roulette by Evolution.

Other Promotions

Golden Reels casino provides new customers with a no-deposit bonus, offering 50 Free Spins in Sweet Bonanza. On your birthday, the casino offers you a special gift but doesn’t clarify exactly what it would be. For crypto users, Golden Reels offers a 10% bonus on every deposit! However, it’s worth noting that the wagering requirements are set on x40, which is pretty high. Also, Golden Reels invites users to join the VIP Loyalty Program, which grants them cashback of up to 20% and rebates.

Game Variety at Golden Reels

At the Golden Reels casino, you can enjoy a wide variety of games from reliable game providers, including Big Time Gaming, BetSoft, NetEnt, etc, and multiple sports betting options. You can place bets on sports like football, basketball, American football, baseball, boxing, and others.

On the Golden Reels website, you can choose the game type you want to play, such as Slots, Megaways, Bonus Buy, Hold and Win, Jackpot, Tables, and Others. Also, you can use the search bar to find the particular game you are looking for.

Additionally, the casino grants users the opportunity to sort games using built-in filters. They include volatility level, providers, features, and themes.

Lastly, if you are completely unsure what you want to gamble or open to new games, open the New or Top sections of the Golden Reels website, where you can consequently find the newest titles and the most popular ones.

Payment Methods at Golden Reels

Golden Reels offers gamblers to make and receive payments using such payment methods as Visa, Mastercard, Bank Transfers, E-Wallets (like Neosurf, MiFinity, and AstroPay), and various cryptocurrencies.

The withdrawal time you see in the table is the maximum possible. However, in general, it depends on the payment method you choose. For example, using crypto and e-wallets, the transaction time can take only up to 24 hours, while debit cards are not so appealing and provide slow transactions that take 3 to 5 business days.

The deposit/withdrawal limits also depend on the banking method you choose. Therefore, we highly recommend you visit the Cashier section of the Golden Reels website to check the info yourself.

Golden Reels Withdrawal Times

The withdrawal options are much more limited than the deposit ones. When requesting a payout, you get to choose from bank transfers and cryptocurrencies.

The minimum withdrawal amount using a bank transfer is pretty high - $150. While using cryptocurrencies, you need to pay at least $15-$80, depending on the particular currency you choose.

Usability

When we tested this casino, it took us a good 5–10 minutes to figure out what was where and how it worked. However, after that, the navigation became much easier.

As mentioned previously, you can use various filters to sort the game library. The background of the site isn't too bright and has a soft blueish colour. At the bottom of any page you can find the T&Cs, Responsible Gaming, Privacy Policy, Contact Us, and other basic sections.

How to Create an Account?

The registration process is pretty straightforward. First, press the Sign-Up button in the top left corner of the screen. After that, enter the requested info: email, password, first name, last name, mobile phone, currency, and country of residence. As soon as you verify your email address, you can top up your casino account.

How to Complete the KYC Process?

In order to complete the KYC procedure, you need to open your Profile, where you can enter your first name, surname, birthdate, city, address, and postcode, and change your nickname if you want.

On the left side of the page, you can find the Verification section. To fulfil the KYC requirements, you will need:

Note that the casino might take up to 7 days to complete checks of the provided by your documents.

Golden Reels on Mobile

The Golden Reels casino can be accessed on your mobile device. However, there is no app for you to download. The website navigation on the phone isn't more complicated than on the desktop. Therefore, you will not face any issues with that. The overall layout of the site is the same, too.

Using the many at the bottom of the screen, you can navigate to the Games and choose from sections like Top, New, Slots, Tables, etc.

Customer Support

The customer support is very friendly and helpful. When testing them out, the BetPokies experts faced zero problems. Unlike some casinos' support teams, Golden Reels does not give automatic replies. We thought it might have been a coincidence. So, we contacted customer support several times to chat with different managers, and they all were professional and helpful.

Problems with Golden Reels

The most noticeable disadvantage of Golden Reels is the site's slowness. Unfortunately, you will have to wait up to 8 seconds for the new casino pages to load. However, on mobile, we noticed that this problem appears rarely. Therefore, the problem might be simply an overloaded computer.

Some users have complained about the casino's bonus system, highlighting the fact that in order to receive new promotions, you must deposit increasing amounts. While it is true, this kind of system takes place at many other online casinos, so we do not count it as a major issue.

Responsible Gambling at Golden Reels Casino

Unfortunately, Golden Reels casino does not allow customers to set responsible gambling limits, such as deposit limits, loss limits, session time limits, etc. However, when we contacted customer support with a question about this, they assured us that their specialists were working on implementing such tools. So, keep our fingers crossed.

However, if gambling at the casino, you realise you need a self-exclusion, you are welcome to contact customer support. They will help you complete this process.