When Can Skrill Block an Account?

Charlotte Wilson
Written by Charlotte Wilson
Oliver Singh
Edited by Oliver Singh
4 Min Read
Updated on Mar 23, 2025

Skrill is among the most popular digital wallets, especially for deposits and withdrawals in online casinos. The service is offered on most online gambling platforms, and it guarantees quick, effortless, and interest-free transactions. At the same time, it is important to remember that Skrill has the authority to suspend or block your account without any prior notice, and knowing the reasons for such actions can help you avoid and prevent such measures. Thus, in this article, we explain the most common reasons for account blocking so that you are able to reduce the chances of your account being restricted.

Specific Reasons for Blocking an Account

Skrill maintains the authority to terminate your account, whether any prior notification has been sent. There are a few reasons why this can happen.

  • Inability to authenticate your credentials
  • The existence of an additional Skrill account under your name
  • Registration under pretences
  • Suspicion of payment fraud

Being an officially regulated financial organisation requires validating your personal data. This is for a conclusively graded process needing compliance with a number of conditions. If, for any reason, you stop providing correct information, or you entirely avoid responding to the verification steps, the account may be terminated with or without prior warning.

In specific scenarios, account reactivation can still be possible after successful authentication. If there is sufficient reactivation possibility after passing the stated authentication, you will be informed through the email address that you used for registration, unless otherwise specified.

Skrill Membership Discontinuation

There are also situations that may lead to the permanent suspension of your Skrill account. It's important to understand these potential triggers, as they can lead to account termination, even without prior notice.

  • Discontinuation of Skrill services in your resident country
  • Suspicions of accessing the account from a country outside our service area
  • Violation of Terms & Conditions

If a valid breach of terms and conditions is suspected, termination of membership can be placed without notice. This includes cases of fraud, money laundering, funding of terrorism, or other illegal deeds.

Refunds for the remaining balance on the account may be approved with a bank statement that is less than 90 days old and fully certified by your bank, along with the necessary information for the bank account.

The Process after an Account Is Blocked

If Skrill blocks your account, they usually start an investigation. They'll reach out to you via email to explain the situation and may ask for additional information to verify your identity or validate your transactions. You'll then need to follow the instructions given to unblock your account. If you run into difficulties, Skrill's customer support can help guide you through the process.

Prevention Measures

Nobody wants their account blocked, especially when you're ready to play or withdraw your winnings. Fortunately, we can share tips about how to avoid issues with your account.

  • Keep your account information up-to-date. Skrill needs this to verify your identity.
  • Be careful with your password. Avoid multiple failed login attempts by remembering your password.
  • Follow Skrill's terms and conditions. Stick to legal transactions and follow Skrill's guidelines.
  • Respond quickly to Skrill's communications. If Skrill's team reaches out to you, respond as soon as possible.
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